Ukusetshenziswa kwe WhatsApp Ibhizinisi ivela ngokushesha ngamathuluzi amasha afuna ukuqinisa isibopho phakathi kwezinkampani nabasebenzisi. Ipulatifomu, esenayo kakade Abasebenzisi abayizigidi ezingama-50 abaxhumana namabhizinisi, ayigcini nje ngokusiza ukuboniswa kwemikhiqizo namasevisi, kodwa futhi ihlanganisa izinto ezintsha zokuqondisa ukuxhumana nokugcina ukuphepha kwesiteshi.
Kulezi zinyanga ezihlala njalo, Meta igxile kakhulu enguqulweni yebhizinisi ye-WhatsApp. Amabhizinisi, amancane namakhulu, asebenzisa kakhulu uhlelo lokusebenza ukunikeza isevisi yomuntu siqu, ukubonisa amakhathalogi, ukuqalisa amaphromoshini, kanye nezimpendulo ezizenzakalelayo. Ngaphezu kwalokho, sibonga Intuthuko kwezobuhlakani bokwenziwa, ukuzibandakanya kanye nokuphathwa kwemikhankaso kusebenza kahle futhi kuyakhula kuzo zonke izinhlobo zemikhakha.
Amakhodi e-QR namakhathalogi
Olunye lwezinguquko eziphawuleka kakhulu kube yi- ukusetshenziswa kwamakhodi e-QR ukuze amakhasimende aqale ingxoxo namabhizinisi ngokushesha. Kuze kube manje, kwakudingeka ukufaka ngesandla inombolo yenkampani, kodwa namuhla kwanele skena ikhodi ye-QR esitolo noma kurisidi ukuze uvule ingxoxo futhi uthumele umlayezo onqunywe kusengaphambili okhethwe ibhizinisi ngokwalo. Lokhu akuvumeli kuphela ukufinyelela okusheshayo olwazini lwezithakazelo noma amakhathalogi, kodwa futhi nokuxazulula ukungabaza noma ukubuza imibuzo ku-a qondisa.
I-Los Amaqembu e-WhatsApp Business zithole indawo phakathi kwezici eziyintandokazi zamabhizinisi nabathengi. Ngaphezu kwe Abantu abayizigidi ezingu-40 bayaxoxa masonto onke Lezi zinhlu zemikhiqizo, noma ngabe izithombe, izintengo, noma izincazelo, zisiza abasebenzisi banqume ngokuthenga noma babelane ngolwazi oluwusizo kwezinye izinhlelo zokusebenza ngezixhumanisi eziqondile. Le nketho yokwabelana ngamakhathalogi nezinto ngazinye iyatholakala engxoxweni, yenza kube lula ukusatshalaliswa kanye nobungako bezinto ezinikezwayo.
Amakholi ebhizinisi namakholi wevidiyo
I-Meta isanda kumemezela lokho Amabhizinisi azokwazi ukwenza amakholi ezwi nawevidiyo ngokuqondile esuka ku-WhatsApp Business aye kubasebenzisi.Lesi sinyathelo sihlose ukuthuthukisa isevisi yamakhasimende, ikakhulukazi emibuzweni ethile noma amasevisi afana ne-telehealth, okuvumela abamele ukuthengisa ukuthi baxhumane eduze futhi ngezifiso.
Kodwa-ke, isibuyekezo siphinde sakhipha ezinye ukukhathazeka mayelana nokufika okukhulu okungenzeka kogaxekile bezentengiselwano nezingcingo ezingafunwaNakuba umgomo osemthethweni uwukwenza lula usizo lobuchwepheshe nokwesekwa kokuthengisa, ochwepheshe baxwayisa ngengozi yokuhlukunyezwa uma izihlungi nezimvume zingalungiswa kahle. Ngenhlanhla, WhatsApp Ibhizinisi Kuhlanganisa izinketho zokuvimba, ukuhlunga, noma ukuphuma kwezokuxhumana zezentengiso, futhi iqinisekisa ukuthi abasebenzisi abanikeza imvume esobala kuphela abazothola lezi zinhlobo zezingcingo.
Kulabo abafisa ukunciphisa ubungozi bokuthola izingcingo zezentengiselwano, kunconywa ukuthi kubuyekezwe izimvume zobumfihlo, ungamukeli imilayezo ngaphandle kokufunda ngokucophelela imigomo futhi usebenzise izinkinobho uhlelo lokusebenza ngokwalo oluzihlanganisayo ukulawula ukuxhumana kwebhizinisi.
I-WhatsApp Business kanye nokulwa nokukhwabanisa
Ukwandiswa kokuxhumana kwebhizinisi nge-WhatsApp kuhambisane ukwanda kwemizamo yokukhwabanisa kwedijithali, ikakhulukazi emikhakheni efana nezokungcebeleka kanye nezamabhange. Abasebenzisi abaningi baba yizisulu zomkhonyovu ngoba abakwazi ukuhlukanisa umlayezo osemthethweni kulowo womgunyathi. Ngokunikezwa kwalesi simo, bobabili iziphathimandla kanye nochwepheshe be-cybersecurity bayeluleka ukusetshenziswa kwe iziteshi eziqinisekisiwe ezifana ne-WhatsApp Business, lapho amabhizinisi abonisa khona ilogo yawo, igama elisemthethweni nebheji yokuqinisekisa.
Ngokwenhlolovo yakamuva, Abathengi abangaphezu kuka-40% bazizwa bevikeleke kakhulu lapho bethola imilayezo enezici zokuqinisekisa, futhi abangu-52% bayavuma ukuthi bathole ukuxhumana okusolisayo ezinyangeni ezisanda kwedlula. Kubalulekile ukuqaphela amaphromoshini athunyelwa ngezinombolo ezingaziwa noma ngaphandle kwezimpawu ezicacile zokuqinisekisa futhi uqinisekise ukuthi umthumeli ngempela lowo athi unguye ngaphambi kokwabelana ngolwazi oluyimfihlo.
Imiphakathi kanye ne-automation
Omunye umkhuba okhulayo phakathi kwezinkampani yi Ukudala imiphakathi kusuka ku-WhatsApp BusinessYize kungakenzeki okwamanje ukuphatha le miphakathi ngokuqondile nge-API yebhizinisi, abathengisi abaningi basebenzisa ama-akhawunti omuntu siqu noma ethunzi ukuze baqoqe amakhasimende ngemikhiqizo ethile, amasevisi, noma amaphromoshini. Kamuva, amathuluzi afana I-ChatCenter Zikuvumela ukuthi wenze ngokuzenzakalelayo ukudluliselwa kwabasebenzisi esiteshini sokuthengisa, ulinganise ukusebenzelana, noma uthumele imikhankaso ehlukene ukuze uthuthukise ukubandakanyeka nokuguqulwa.
I-automation kanye nobuhlakani bokwenziwa Azigcini nje ngokusiza ukuphatha izingxoxo nokuphendula imibuzo evame ukubuzwa, kodwa futhi zikuvumela ukuthi uthuthukise amabhajethi okukhangisa futhi wenze ngezifiso izincomo zomkhiqizo ngesikhathi sangempela. Ngenxa yalawa makhono, amabhrendi angaxhuma imiphakathi ephilayo ngefaneli yokuthengisa ehleleke kakhudlwana, akhulise ibhizinisi lawo ngaphandle kokulahlekelwa isici sokuthinta esiseduze se-WhatsApp.
Ekugcineni, le misebenzi ihlanganisa WhatsApp Ibhizinisi njengethuluzi elibalulekile lokuthuthukisa ukuthengisa namasu okusiza amakhasimende. Ukuhlanganiswa kwamakhathalogi, amakhodi e-QR, imiphakathi, namakholi okuthengisa, kanye nezinhlelo zokuqinisekisa nezihlungi zokukhwabanisa, kunomthelela endaweni evikeleke kakhudlwana, evumelana nezimo, nesebenza kahle kokubili abasebenzisi namabhizinisi.
I-Professional Technology kanye ne-Software Editor